TECHNICAL SUPPORT

Tech Support When You Need it

The technical support department serves all users of NorthStar Academy.

The IT staff are able to help you with things such as:

Login issues including username and passwords
Software access issues including Microsoft app downloads
Minimum technology requirement questions (We want to buy this computer, will it work at NorthStar?)
Course issues including file submissions, lesson access difficulties, and peripheral concerns such as microphones (Please contact your teacher first for these issues)
and more!

Staff are available by:

email: [email protected]
phone: 1-888-464-6280 or 1-662-892-4380

Support resolution methods are available via:

email
phone
Teams
screen sharing using the SplashTop remote access program

We strive to find the best resolution and method for your unique situation.

TECH TIPS & TROUBLESHOOTING

SPLASHTOP

Screenshare and Remote Access

Get Splash Top

MINIMUM SYSTEM REQUIREMENTS

Check below to verify your system setup meets our requirements:

Toll Free 1-888-464-6280 | Direct 1-662-892-4380 | Fax 1-662-892-4385

[email protected] | 3790 Goodman Road East, Southaven, MS 38672, USA

NorthStar Academy (NSA) is a fully accredited online, private, college preparatory Christian school offering students in 4th-12th grades a rigorous and high quality academic program taught by highly qualified, mission-minded, Christian educators in a supportive and encouraging environment.

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Toll Free 1-888-464-6280 | Direct 1-662-892-4380 | Fax 1-662-892-4385
[email protected] 3790 Goodman Road East Southaven, MS 38672, USA