TECHNICAL SUPPORT

Tech Support When You Need it

The technical support department serves all users of NorthStar Academy.

The IT staff are able to help you with things such as:

  • Login issues including username and passwords
  • Software access issues including Microsoft app downloads
  • Minimum technology requirement questions (We want to buy this computer, will it work at NorthStar?)
  • Course issues including file submissions, lesson access difficulties, and peripheral concerns such as microphones (Please contact your teacher first for these issues)
  • and more!

Staff are available by:

Support resolution methods are available via:

  • email
  • phone
  • Teams
  • screen sharing using the SplashTop remote access program
We strive to find the best resolution and method for your unique situation.

SPLASHTOP

Screenshare and Remote Access

MINIMUM SYSTEM REQUIREMENTS

Check below to verify your system setup meets our requirements:

NorthStar Academy (NSA) is a fully accredited online, private, college preparatory Christian school offering students in 4th-12th grades a rigorous and high quality academic program taught by highly qualified, mission-minded, Christian educators in a supportive and encouraging environment.

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