Admissions Specialist
Location: Remote | Department: Admissions and Advising
About NorthStar:
NorthStar Academy (NSA) is a fully accredited, online Christian school serving students in grades 4–12 worldwide. Founded in 1998 to support missionary families, NSA now offers over 200 courses—including core subjects, electives, honors, AP®, and dual credit options—taught by certified, mission-minded educators. Our commitment to Christ leads to a personal investment in each student and inspires our emphasis on spiritual growth, academic excellence, and global reach. NorthStar is an ACSI member school and operates independently from any local government or denominational control.
Position Overview:
The Admissions Specialist serves as one of the primary points of contact for prospective students and families exploring NorthStar Academy. This role guides families through the enrollment process, answers questions, conducts admissions meetings, and provides ongoing support from initial inquiry through enrollment.
The Admissions Specialist works closely with the Admissions & Advising team to ensure families experience exceptional service, clear communication, and a seamless transition into the NorthStar community. This position requires a highly relational individual who enjoys connecting with families, solving problems, and helping students find the educational pathway that best fits their needs.
The ideal candidate is responsive, organized, proactive, and committed to providing Christ-centered support in every interaction.
Who We Are Looking For
We are seeking a mission-aligned team member who is relational, responsive, organized, and energized by helping students and families thrive.
The ideal candidate demonstrates warmth, wisdom, professionalism, and a servant’s heart. They enjoy building meaningful relationships, solving problems, providing clear guidance, and helping families navigate important educational decisions.
This individual should be committed to Christ-centered service, collaboration, continuous improvement, and creating a personalized experience where students and families feel known, supported, and valued.
Key Responsibilities:
Serve as a primary point of contact for prospective families throughout the admissions process.
Conduct admissions meetings and guide families through application, enrollment, and onboarding.
Respond promptly to inquiries through phone, email, chat, and virtual meetings while providing accurate information regarding NorthStar Academy programs, policies, tuition, and course options.
Maintain regular follow-up with prospective families and support them in making informed enrollment decisions.
Maintain accurate records and communication history within CRM and student information systems.
Build meaningful relationships with students and families through proactive communication, encouragement, and personalized support.
Contribute to the development and improvement of admissions and advising processes, resources, and departmental workflows.
Collaborate with Advising team members to provide a seamless family experience from inquiry through enrollment.
Participate in cross-training initiatives and support Advising activities during peak enrollment periods.
Contribute to a culture of generous hospitality, student-centered service, and collaborative growth.
Required Qualifications:
- Bachelor’s degree in education, communications, business, ministry, or a related field.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfort working with databases, CRM systems, and technology platforms.
Preferred Qualifications
- Experience in admissions, enrollment, customer service, or educational support services.
- Experience in Christian education or online learning.
- Familiarity with student information systems, CRM platforms (specifically Zoho), and virtual communication tools.
Core Values Alignment
The Admissions Specialist is expected to serve in a way that consistently reflects the core values of NorthStar Academy:
Mission & Global Mindedness
- Supporting students and families around the world through Christ-centered educational guidance, care, partnership, and service.
Innovation & Lifelong Learning
- Embracing continuous learning, thoughtful problem-solving, and ongoing improvement while helping students navigate their educational journey.
Community & Collaboration
- Building meaningful relationships with students, families, and colleagues while contributing to a culture of encouragement, teamwork, and shared mission.
Core Competencies & Skills:
- Hospitality and relationship-building
- Communication and active listening
- Responsiveness and follow-through
- Organization and attention to detail
- Problem-solving and initiative
- Collaboration and teamwork
- Technology proficiency
- Professionalism and confidentiality
Faith & Cultural Expectations:
- Profess faith in Jesus Christ and demonstrate a growing relationship with Him.
- Agree with and uphold NorthStar Academy’s Statement of Faith.
- Model Christ-like conduct in all professional and personal interactions.
- Demonstrate alignment with NorthStar’s mission, core values, and commitment to Christ-centered global education.
- Serve students, families, and colleagues with humility, excellence, compassion, integrity, and grace.
- Contribute to a culture of trust, unity, collaboration, and encouragement across the school community.
Work Environment:
- Fully remote work environment.
- Frequent communication with students, families, and staff through phone, email, messaging platforms, and video conferencing.
- Reliable internet connection and private home office required.
All positions at NorthStar Academy require alignment with our statement of faith, mission, and core values. Applicants must demonstrate spiritual maturity and a calling to Christian education.
View our Statement of Faith and Mission here.